General Terms and Conditions
New Line Electro s.r.o. for the sale of goods via the online store located at nlelektro.cz, named New Line Electro

Contents

1. Contact Information
2. Basic Terms
3. Customer Information Before Concluding a Purchase Agreement
4. Process of Concluding a Purchase Agreement
5. Price of Goods and Methods of Payment
6. Delivery and Place of Fulfillment
7. Rights from Defective Performance
8. Methods of Handling and Concluding Complaints
9. Personal Data Protection
10. Force Majeure
11. Alternative Dispute Resolution
12. Final Part, Including Governing Law and Jurisdiction

1. Contact Information

1.1 Online Store Operator:

New Line Electro s.r.o.
Headquarters: Vlkova 532/8, Žižkov (Prague 3),
ICO: 28899148
DIC: CZ28899148
Authorized Representative: Konstantin Kuznetsov
Registry Court / Commercial Register: Municipal Court in Prague
Registration number: 151888
Place of business: Vlkova 532/8, Žižkov (Prague 3),
(hereinafter referred to as “the seller” or “we”)
Phone: +420 739 900 833
Email: info@nlelektro.cz
Customer Service: We provide customer support to our customers at the above phone number and email on working days from 9.00 to 17.00.

2. Basic Terms

2.1 These general terms and conditions (hereinafter referred to as “GTC”) of the seller govern the mutual rights and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as “purchase agreement”) concluded between us and consumers or entrepreneurs (hereinafter referred to as “customer” or “you”) through New Line Electro at nlelektro.cz

2.2 Online Store. The seller’s online store (hereinafter referred to as “online store”) is operated on the website nlelektro.cz New Line Electro.

2.3 What can you purchase from us? In our online store New Line Electro, you can purchase goods that we display and offer. If offered, you can also purchase a license to use it.

2.4 Who is considered a consumer? A consumer is any natural person who concludes a purchase agreement with us outside the scope of their business activities or outside the scope of independent performance of their profession, or otherwise legally acts with us (hereinafter referred to as “consumer”). The online store is intended only for customers who are consumers. Selling to companies is not possible.

2.5 Goods with Digital Content. For contracts for the supply of goods with digital content, these GTC apply appropriately unless otherwise specified. Digital content is understood as data created and provided in digital form.

2.6 Goods with Digital Elements. For contracts for the supply of physical data carriers, which serve exclusively as carriers of digital content, these GTC apply appropriately unless otherwise specified. Digital content is understood as data created and provided in digital form.

2.7 Return of Electronic Devices. In accordance with the obligations imposed by § 38 of Act 185/2001 Coll. on waste, as amended, we inform customers that old electronic devices can be handed over for disposal free of charge at the address: Kirilovova 181, 739 21 Paskov.

3. Customer Information Before Concluding a Purchase Agreement

3.1 Seller’s Authorization and Regulatory Authorities. We are authorized to sell goods based on a trade license. Trade inspection is carried out by the relevant trade office within its competence. The Office for Personal Data Protection supervises personal data. The Czech Trade Inspection Authority supervises, within the defined scope, compliance with Act No. 634/1992 Coll., on consumer protection.

3.2 Illustrative Character. The photographs you see on our website are for illustrative purposes only.

3.3 Additional Costs. We do not charge any additional costs for communication tools (e.g., if you call us on our phone number, you only pay your usual call rate).

3.4 Consumers have the right to withdraw from the purchase agreement without giving any reason, at least within 14 days, which begins at the latest upon taking over the goods (or the last product, partial shipment, or last piece in the case of a contract for several pieces of goods from one order, or delivery of goods in several partial shipments or pieces). The seller may provide a longer period. To meet the deadline, it is sufficient to send a statement regarding the exercise of the right to withdraw from the contract before the period expires.

3.5 Form for Withdrawal from the Purchase Agreement. To exercise your right to withdraw from the contract, you must do so unambiguously, either to our email, phone, or address, or by other means. You may use the attached sample form for withdrawal from the purchase agreement, but it is not required.

3.6 When you cannot withdraw from the purchase agreement. You are not entitled to withdraw from the following contracts:

• 3.6.1 For the supply of goods adjusted and/or created at the customer’s request or for the customer;
• 3.6.2 For the supply of goods whose price depends on fluctuations of financial markets beyond our control, which may occur during the withdrawal period;
• 3.6.3 For the supply of goods subject to rapid decay, as well as goods that have been irreversibly mixed with other goods after delivery;
• 3.6.4 For the delivery of goods in a sealed package, which the consumer has removed from the package and it is unsuitable to return for health and hygiene reasons after the consumer has broken it, which also applies to sound or video recordings and computer programs if the customer has broken their original package;
• 3.6.5 For accommodation, goods transportation, vehicle rental, catering, or leisure use if to be fulfilled at a specific date or period according to the contract;
• 3.6.6 For the supply of newspapers, periodicals, or magazines except for subscription contracts for their supply;
• 3.6.7 For the provision of services, if fully provided; for paid fulfillment, only if started with the consumer’s express consent before the withdrawal period expires, and the entrepreneur informed the consumer before concluding the contract that the right to withdraw from the contract expires by providing the fulfillment;
• 3.6.8 For urgent repairs or maintenance to be executed at a location determined by the consumer at their express request; this does not apply to the execution of other than requested repairs or delivery of goods other than spare parts necessary to perform the repair or maintenance;
• 3.6.9 For the supply of digital content not delivered on a physical medium and delivered with your prior express consent before the withdrawal period expires, and we informed you before the purchase agreement was concluded that in such a case, you have no right to withdraw from the purchase agreement.

3.7 Value of Returned Goods and Related Return Costs. You bear the direct costs of returning the goods. If the value of the returned goods exceeds 990 CZK (990.01 CZK without the postal cost), the seller covers the cost of returning them.

3.8 Return of Purchase Price. In case of withdrawal from the purchase agreement within the withdrawal period, we are obligated to refund the purchase price (excluding additional costs if you chose a different delivery method than the cheapest standard delivery offered by the seller) in the same payment method used for the initial transaction unless agreed otherwise within 14 days from the moment we receive the returned item or it is reliably proven to be sent. You will not be charged for any fees for this payment refund. If the goods are not returned, we reserve the right not to refund the purchase price.

3.9 Address for Returning Goods. A return label is usually available in the user account on Kaufland.cz. If we have not provided a label for returning the goods, use the following address: Kirilovova 181, 739 21 Paskov. Alternatively, please contact us via the email address info@nlelektro.cz or phone number +420 739 900 833 to ensure your rights for returning goods and arrange an individual procedure.

3.10 Gifts. If a gift is provided to the customer along with the goods, the gift contract between us and the customer is concluded with a dissolution condition that if the purchase agreement is withdrawn from by the customer or us, the gift contract loses its effectiveness regarding such a gift, and the customer is obliged to return the provided gift along with the goods.

4. Process of Concluding a Purchase Agreement

4.1 Creating an Order. Customers can choose one or more items by adding them to a virtual shopping cart, where they can view, change the quantity, or remove items from the cart. By clicking the “Checkout” button, customers are prompted to enter shipping information and choose a payment method. Before completing the order, customers can review and modify the information they entered, including customer data. Clicking the “Order with Obligation to Pay” button completes the order process and concludes the purchase agreement.

4.2 Agreement to GTC. By submitting the order, you confirm that you have read and agree to these GTC and our personal data processing policies.

4.3 Consent of Legal Guardian for a Minor Customer. If a minor customer is purchasing from our online store, it requires prior consent from their legal guardian.

4.4 Product Properties. Customers are obligated to review the properties, type, and recommended usage of the product before completing the order. By ordering, customers confirm that they have reviewed and understood this information.

4.5 Order Confirmation. The seller confirms the customer’s order by sending an order confirmation via email. This order confirmation serves only to notify the customer that the order has been received and will be processed, no later than 2 working days from the customer placing the order. The purchase agreement is already concluded when clicking the “Order with Obligation to Pay” button.

4.6 Contractual Language. The contractual language is Czech.

4.7 Obligations Arising from the Purchase Agreement. By concluding the purchase agreement, we undertake to deliver the purchased goods and enable you to acquire ownership rights to the goods. By concluding the purchase agreement, you are obligated to accept the goods and pay us the purchase price.

4.8 Copy of the GTC and Form for Withdrawal from the Purchase Agreement. The customer will receive a copy of the concluded purchase agreement, i.e., the current version of these GTC. The consumer customer will also receive a form for withdrawal from the purchase agreement within the statutory period.

5. Price of Goods and Methods of Payment

5.1 Price. All product prices are stated in Czech crowns (CZK) and include VAT.

5.2 Payment Options. Methods for paying for the goods and any related delivery costs can also be found on the seller’s description page. We reserve the right not to offer a partial payment method for goods to the customer on a case-by-case basis. The customer has the option of:

• 5.2.1 PayPal (customer is redirected to PayPal to pay the purchase price from their PayPal account according to PayPal’s terms of use, available at https://www.paypal.com)
• 5.2.2 Card payment
• 5.2.3 Bank transfer or instant bank transfer
• 5.2.4 Apple Pay and Google Pay

5.3 Unrealistic Price of Goods. In case of displaying an unrealistic price at 0 CZK or highly non-market price, where a non-market price is considered such if it is below our purchase price, we reserve the right to remove this item from your proposal for concluding the purchase agreement. You will be informed of this via your email.

5.4 Invoice Format. We agree that invoices will be sent electronically to your email.

5.5 Complete Payment of Purchase Price. We reserve ownership rights to the goods until the full payment of the purchase price according to the respective purchase agreement has been made by the customer.

6. Delivery and Place of Fulfillment

6.1 Delivery of Goods. Goods will be delivered within the delivery time stated for each type of goods. We commit to delivering the goods no later than 30 days. We will always inform you of any changes in delivery times. Along with the purchase price, you are obligated to pay us any costs associated with packaging and delivering the goods in the agreed amount, as well as any surcharge for the chosen method of payment. Unless expressly stated otherwise, the purchase price also includes costs associated with delivering the goods. Before concluding the purchase agreement, you will be informed of the final price, including packaging and shipping costs.

6.2 Delivery Address. Goods are delivered to the address entered by the customer in the order.

6.3 Method of Transport. Customers can choose the method of transporting goods to any address specified in the order.

6.4 Repeated Delivery and Associated Costs. If it is necessary to deliver the goods repeatedly or in another way for reasons on your side, you are obliged to cover the costs associated with repeated delivery of the goods, respectively, the costs associated with the different delivery method.

6.5 Acceptance of Goods. At the moment of accepting the goods, the customer bears the risk of damage and deterioration in quality of the purchased goods. If the customer was supposed to accept the goods from the carrier, the risk of accidental destruction and deterioration in quality of the purchased goods passes to the customer at the moment it was allowed to be handled, but not earlier than the specified delivery time.

6.6 Customer’s Obligation When Accepting Goods. Upon accepting the goods, you are obliged to inspect it and verify its properties (especially ensuring you received the correct type of goods, that the goods have agreed quality, and that the goods contain everything that according to the instructions, should be included). In case of visibly damaged parcels from the carrier, the customer is obliged not to accept such a parcel at all. We are not responsible for damages caused by the carrier, including delayed delivery of goods, regardless of the reason.

6.7 Damage That May Occur From the Failure to Accept Goods. If the consumer customer does not accept the goods upon delivery by the carrier, the goods are subsequently returned to the Seller, and the consumer customer does not withdraw from the purchase agreement within 14 days of unsuccessful delivery, the seller is entitled to demand compensation from the customer for the costs charged by the carrier in delivering the goods back to the seller. This cost represents damage incurred by the seller due to the customer’s breach of legal obligations.

7. Rights from Defective Performance

7.1 Defective Performance. This section of the GTC amends the rights and obligations in asserting rights from defective performance for the sale of goods between us as the seller and the customer as the buyer.

7.2 When to Complain About Defective Goods. You are obliged to inform us of defects in goods (complain) without undue delay after discovering the defect. Otherwise, the court will not grant you the right to defective performance. You are entitled to assert a defect that occurs in consumer goods within 24 months of receipt of these goods. This does not apply to goods where the packaging, label, instructions attached to the goods, or advertising under other legal regulations specifies a period for which the goods can be used. Here, provisions on the warranty for quality (contractual warranty) apply.

7.3 What Happens After the 24 Months? After 24 months have lapsed, you can no longer assert defects in the goods. If possible with certain goods, this period is extended for the time you could not use the goods due to legitimate complaint process. Although we strive to settle complaints to your satisfaction, certain goods require handling according to instructions on the packaging/label/instructions– otherwise, they may get damaged.

7.4 Contractual Warranty. If a voluntary contractual warranty longer than 24 months from receipt of the goods was guaranteed for certain products, you will be able to assert defects within this period. The period is extended by the time you were unable to use the goods due to legitimate complaint process.

7.5 Presumption of Defective Goods. Should a defect appear within 12 months from the receipt of goods, it is presumed that the goods were already defective at the time of receipt, unless proven otherwise.

7.6 What Defects are We Not Liable For? We are not liable for defects in the following cases:

• The defect is on the goods at the time of receipt, and a discount on the purchase price has been agreed for such defect,
• The defect arises from the goods’ wear and tear from normal use or arises from the goods’ nature,
• It is caused by you due to improper storage, improper maintenance, your intervention, or mechanical damage, all in conditions inconsistent with temperatures, dust, humidity, other environmental influences, as determined directly by us or the manufacturer (usually on the product leaflet/label), or as arises from legal regulations,
• Goods modified by the customer, and a defect arises in consequence of this modification,
• Using the goods in conditions inconsistent with temperatures, dust, humidity, chemical and mechanical environmental influences determined directly by the seller or manufacturer or arises from legal regulations,
• The defect arose as a result of an external event beyond our control (e.g., natural disaster).

7.7 What Should I Do to Assert a Good’s Defect? To assert rights from defects in goods, contact us via the user account on Kaufland.cz. Based on this, we will contact you and agree on the next steps. Alternatively, contact us directly via our email address.

7.8 Confirmation of Complaint Receipt. After sending a notice asserting your right to a complaint, we will contact you within 2 working days. The moment of asserting the complaint is considered the moment we receive data from you regarding the complaint.

7.9 Returning Complained Goods to Seller. The goods must be returned complete, undamaged (except for the claimed defect), ideally in the original undamaged packaging to adhere to proper hygiene procedures. We will take the goods at our cost to eliminate the defect. We will contact you to agree on the next steps.

7.10 Confirmation. Upon receiving the claimed goods, confirmation of receipt of the complaint and its contents will be sent to the email address you provided.

8. Methods of Handling and Concluding Complaints

8.1 What Influences My Options. You will have the right to request the rectification of the defect. You can choose:

• Repair of the item,
• Delivery of a new item, or
• Delivery of the missing part.

Your request should not be unreasonable. If repairing the item presents significant difficulties for us or is an unreasonable request given the item’s value and defect, we will inform you. The same applies if your request to deliver a new item is unreasonable given the defect or value of the goods.

8.2 If It Constitutes a Fundamental Breach of Contract. If the defect is a fundamental breach of contract, you have the right to withdraw from the purchase agreement or request a reasonable discount on the purchase price of the goods.

8.3 When Can I Request a Purchase Price Refund? In some cases, you can withdraw from the purchase agreement and request a purchase price refund. It will not be possible if the defect in the goods is not significant. Situations where you can withdraw from the purchase agreement and request a purchase price refund include:

• We refuse to rectify the defect or have not repaired the defect within a reasonable time,
• From our declaration or otherwise, it is apparent that the defect will not be rectified within a reasonable time or without significant difficulties for the buyer,
• The defect in the goods recurs, or
• It is a fundamental breach of contract.

8.4 When Can I Request a Reasonable Discount on the Purchase Price? In some situations, you will be able to request a reasonable discount on the purchase price further. It will not be possible when the defect in the goods is not significant. Situations where you can request a reasonable discount on the purchase price include:

• We refuse to rectify the defect or have not repaired the defect within a reasonable time,
• From our declaration or otherwise, it is apparent that the defect will not be rectified within a reasonable time or without significant difficulties for the buyer,
• The defect in the goods recurs, or
• It is a fundamental breach of contract.

8.5 You Will Inform Us of the Resolution of the Complaint. You have the obligation to inform us of which right from defective performance you have chosen when notifying us of the defect or without undue delay after notifying the defect. You cannot change the chosen option without our consent; this does not apply if you request a repair of the defect that proves to be irreparable.

8.6 Returning Original Goods. When resolving a complaint by delivering new goods, you are obliged to return the originally delivered goods to us (unless agreed otherwise). The customer cannot request the delivery of new goods (and cannot withdraw from the purchase agreement) if they cannot return the goods in the state in which they received it. This does not apply if you used the goods before discovering the defect or there was a change in state when detecting the defect. Further, also if the reason for the inability to return the goods in the original state is without your fault.

8.7 When Will the Complaint Process Be Concluded? The complaint process will be concluded within 3 weeks from asserting rights from defects unless we agree otherwise.

8.8 Closing the Complaint. If the claimed goods were sent to us for a complaint via a carrier, it will be sent to your address upon resolution, along with confirmation of the date and manner of complaint resolution, including confirmation of rectification and complaint duration, or justification of complaint rejection.

8.9 Obligation When Accepting the Complained Goods. You further have an obligation to check the completeness of the complained goods upon receipt, especially that the package with the goods contains everything it should. Late objections will no longer be considered.

9. Personal Data Protection

9.1 Personal Data Processing Policies. More information on what personal data we process, how, for what purpose, and for how long they are processed, can be found in our personal data processing policies.

10. Force Majeure

10.1 What is Force Majeure. Force majeure for the purposes of these GTC is considered any obstacle arising independently of our will that prevents fulfillment of our obligation, if it cannot be reasonably expected that we would avoid, overcome, or foresee such an obstacle or its effects. The effects of exclusion of liability are limited only to the period during which the obstacle, with which these effects are associated, lasts.

11. Alternative Dispute Resolution

11.1 Out-of-Court Dispute Resolution. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ICO: 000 20 869, Internet address: https://adr.coi.cz/cs is competent for out-of-court consumer dispute resolution from the purchase agreement. An online dispute resolution platform located at https://ec.europa.eu/consumers/odr can be used for resolving disputes between the seller and the customer from the purchase agreement.

11.2 European Consumer Centre Czech Republic. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: https://evropskyspotrebitel.cz is the contact point according to Regulation (EU) No 524/2013 of the European Parliament and Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on Consumer Dispute Resolution Online).

11.3 Complaints. Before initiating out-of-court resolution of disputes, we recommend contacting our email address info@nlelektro.cz. We always try to resolve the emerging conflict amicably first. Your complaints will be processed no later than 2 working days (48 hours, this time may be extended by weekends and public holidays, which are common within the Czech Republic).

12. Final Part, Including Governing Law and Jurisdiction

12.1 Commitment to Respect Consumer Rights. If any provision of these GTC conflicts with legal regulations on consumer protection, the law takes precedence and we commit to comply with it as such.

12.2 Invalid or Ineffective Provision of GTC. If any provision of the GTC is void or ineffective, or becomes void, a provision whose sense is closest to the void provision shall take its place. Invalidity or ineffectiveness of one provision does not affect the validity of other provisions.

12.3 Legal Order. In the event of an international element, we agree that our legal relationship will be governed by the legal order of the Czech Republic, excluding all conflict-of-law rules that refer to another legal order. However, this choice of law must not deprive the consumer user of protection given to them by provisions of legal order of their habitual residence. The contracting parties agree to expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods. According to Article 6(2) of Rome I Regulation, the mandatory provisions of law applicable would always be used without this clause.

12.4 Disputes and Jurisdiction. The contracting parties further agree that for resolving any disputes from the purchase agreement, where an international element exists, the courts locally competent according to our registered office location will always have jurisdiction. This does not affect consumers’ rights under special legal regulations.

12.5 If Different Terms for Concluding a Purchase Agreement Are Agreed. The provisions of the GTC are an integral part of the purchase agreement. Deviations from the GTC can be agreed in the purchase agreement. Deviations in the purchase agreement take precedence over the provisions of the GTC.

12.6 Necessity of Accepting GTC to Conclude a Purchase Agreement. Acceptance of these GTC is voluntary. However, without their acceptance, it is unfortunately not possible to conclude a purchase agreement.

12.7 GTC Validity. These GTC are valid from 01.01.2024 and invalidate the previous business terms.